Product quality encompasses thosecharacteristics which the product mustpossess if it is to be used in the intendedmanner (Mizuno, 1988) Quality is the totality of features andcharacteristics of a product or service thatbear on its ability to satisfy stated or impliedneeds (ISO 9000, 1992) 9. Definisi Kualitas Definisi Kualitas akan tergantung pada sudutpandang konsumen Fitness for use (Juran, 1989) Conformance to requirement (Crosby, 1979) Value perceived by the customer 8. 2 Dimensions of Quality Fitness for Use - Customers Perspective Fitness to Specification - Specification-basedPerspective 7. Quality have ranged in scope from narrow definitions such as meetingengineering specifications on the shop floor to broad societal-orienteddefinitions (Kolarik, 1995) 6. Kompetensi Dasar Jika diberikan materi pengertian dasar mutu,mahasiswa jurusan Teknik Industri semester Vakan dapat menjelaskan dasardasarPengendalian dan Penjaminan Mutu danperkembangan konsep manajemen mututerakhir minimal 80 % benar minimal 80%benar 5. Standar Kompetensi Pada akhir semester ini, mahasiswa jurusanTeknik Industri semester V, akan dapatmengembangkan konsep Pengendalian danPenjaminan Mutu.
Sub Pokok Bahasan Pengertian Kualitas Perkembangan Konsep Manajemen Mutu Ruang Lingkup 3. 1.Perencanaan & Pengendalian Kualitas Pengertian DasarĢ.
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